LIVE Chat Explained

2010 Kitchen Catalog | Live Chat Explained

About 3D Kitchens Live Chat Service:

As you browse our site you will notice "3D LIVE HELP " situated in the left hand column. Our live chat service consists of an online text-based instant messaging service similar to that found on MSN chat or Skype. This function allows you to communicate one-on-one with one of our trained advisors, who is a specialist in their field. This feature has been designed not only for customers who require help and advice about our products, but also as part of our after sales and customer service - all designed to add a social interaction for you whilst shopping with us.

If you would like us to call you back via the telephone then please just give our representative your phone number and they will call you back straight away.

To use the live chat service, simply click on the "3D LIVE HELP" button - a window will appear with a member of our team ready to help you.

We always try to "man" the live chat out of office hours - if no representatives are available you will see the message "Offline Now", however there is a facility for you to leave a message and we will get back in touch with you when we reopen.

About LivePerson's Star Rating System:

Live chat is all about providing superior customer service to visitors. To ensure quality, a website must have agents available and ready to answer your questions.

That's why LivePerson has introduced a unique rating system to measure the actual quality and availability of the live chat service on a website.

For example, LivePerson monitor how many hours a site is online, and how long it takes for agents to respond to requests to chat.

Unlike many other rating systems that rely on subjective feedback, LivePerson uses a proprietary algorithm based on key metrics that directly affect your online customer service experience.

2010 Kitchen Catalog | Live Chat Explained