Your Delivery Is Our Priority

3D Kitchen Catalogue | Delivery

Kitchen Accessories Delivery:

Delivery is FREE* in mainland Britain for all orders over £75 excl. VAT (excluding Laminate Worktops and Ready Made Kitchen Cabinets - SEE BELOW) For orders below £75 we have a standard delivery charge of just £10.00 + VAT.

All of our products are delivered by courier/post between 8.30am and 5:30pm to an address of your choice. Please ensure someone is available to sign for the goods as they cannot be left without an authorised signature. We regret that if nobody is available at the premises we will have to make a charge for re-delivery. Please note that redelivery charges will be higher due to re-stocking and re-scheduling.

From the delivery paperwork, you will be able to identify and check the items you have ordered. It is vital that you contact us immediately to advise of any discrepancies.

In the event of goods being received damaged we will replace them but only if the damage is recorded on the couriers paperwork or, the damage is reported to us within 48 hours.

We will make every effort to deliver orders within the delivery option requested at the time the order was placed. However we cannot guarantee this and we will not accept responsibility if your order is delivered outside this time.

Kitchen Worktop Delivery:

Our laminate worktop home delivery charge is £20 + VAT per worktop length and will be added to your order automatically (Mainland UK only). We offer FREE HOME DELIVERY for worktops delivered within the West Midlands area.

Laminate worktops are heavy, therefore It is essential that there are 1 or 2 able bodied people available to help the driver unload the laminate worktop when it arrives. Laminate worktop deliveries are carried out "kerb side" and it is your responsibility to ensure that the laminate can be moved into your property safely.

Our standard delivery service is 3-7 working days dependent on stock availability.

Ready Made Kitchen Cabinet Delivery:

Due to the size of our ready made kitchen cabinets, no payment is processed until our sales team have overlooked your order and finalised shipping charges with you via email or phone.

This allows us to keep our kitchen prices as low as possible. You also have the added reassurance that your order has been checked for possible errors by our sales team.

Cabinet orders over £500 are delivered for FREE in the Midlands area. Orders under £500 are charged £40. Orders outside of the Midlands area are subject to negotiation.

Once your kitchen furniture order has been placed and has been confirmed by our sales team, we will inform you of your delivery day. Please allow up to 18 working days for production and delivery.

For smaller kitchen orders, you could consider Anyvan.com for your delivery...

How It Works - It couldn't be simpler. All you need to do is list your items which need moving on the Anyvan.com web site, (or we can do it for you) then you'll start to receive quotes back from courier services and delivery companies who are up for delivering your goods, and then it's up to you to make a decision on who you want to instruct based on price, availability and previous user's feedback. It couldn't be easier, cheaper or better for the environment! You can find courier companies and delivery companies already going your way with room on board for your items who want to work for you!

For more information about Anyvan.com, click Banner below...

Overseas Delivery:

We're happy to ship our products abroad. For overseas orders, please contact us for a delivery quotation.

Returns policy:

All returns must be agreed with our Customer Services department in advance otherwise we regret that they will not be accepted. We also regret that surplus or incorrectly ordered items are likely to be subject to a re-stocking charge from the original supplier so please take the utmost care when ordering. Because all of our deliveries are supplied by courier, claims for shortages cannot be accepted unless notified immediately on delivery. In the event of goods being received damaged we will replace them but only if the damage is recorded on the couriers paperwork or, the damage is reported to us within 24 hours.

Further details regarding the return of either faulty, damaged or unwanted goods can be found on our Easy Returns page

Unwanted Products:

There is no need to worry if you have had a change of heart with your purchase, just please call our customer service team on 0121 602 3332 within the 30 days of receipt for a full refund of goods. The costs of returning goods to us shall be borne by you. We can arrange this for you and we do this at cost, which is £10 per box. If you have any queries please do not hesitate to call us. If you would like to swap your products for a different item then once again this can be arranged for you. Please just call us.

Please ensure that the goods are unused, unassembled and in perfect, re-saleable condition (this also includes the product packaging and instructions.

The rights to return the goods to us will not apply in the following circumstances: -
(1) In the event that the product has been used - unless the product is faulty
(2) In the event that the product has been assembled - unless the product is faulty
(3) To any products that we have made or customised specifically for you
(4) The items were ordered especially for yourself from our supplier

Tax charges:

For orders made from the UK or the European Union, 20% VAT is added.

Remittance terms:

Credit card sales are shipped as soon as items are ready to ship. Cheque sales will be shipped once the cheque has cleared into our bank account. All cheques should be made payable to "3dkitchens Limited"

Sales and customer service telephone times:

Our Contact Details:

Phone: 0121 602 3332
Fax: 0121 602 3332
Email: admin@3dkitchens.net

3D Kitchen Catalogue | Delivery