Frequently Asked Questions

3D Kitchen Catalogue | FAQ's

Here are some answers to the most commonly asked questions by visitors and customers of our store. Please do not hesitate to contact us on 0121 602 3332 if you have a question about a subject that is not covered below.

Questions about 3dkitchens.net:

Where are you based and do you have a showroom?
Our Head Office and Showroom are located in Halesowen, West Midlands approximately five miles from Birmingham city center or J3 of the M5 motorway.

Can I collect my order from you directly?
You are welcome to collect your order from our showroom, but you are advised to place your order by telephone first to bypass our standard on-line delivery charges and to check for stock availability.

How do I pay for my goods?
Payment can be made on-line with most credit and debit cards or by using Paypal. If however you don’t wish to use a card over the internet then we can take your order and payment over the phone on 0121 602 3332.

How do you secure my payment information?
We employ state-of-the-art data encryption to ensure safe and secure transactions to our site. Your computer and ours agree to transpose whatever we are sending into an unintelligible "hash" of characters, using a technology called SSL. For example:

3048 0241 00C9 18FA CF8D EB2D EFD5 FD37 89B9 E069 EA97 FC20 5E35 F577 EE31 C4FB C6E4 4811 7D86 BC8F BAFA 362F 922B F01B 2F40 C744 2654 C0DD 2881 D673 CA2B 4003 C266 E2CD CB02 0301 0001

Without the information on your computer or ours, no one can understand our encrypted communication.

For your safety, please expect anyone who communicates confidential information with you on the Internet to use encryption, the way we do.

What is SSL?
Secure Sockets Layer, SSL, is the security technology for encrypting a link between a web server and a browser. All data passed between our web server and your browser remains private and secure.

Whenever you communicate with us on our payment pages, a small yellow padlock appears in the bottom right-hand corner of your browser as a sign that we are now engaging SSL. (Another sign on some browsers is that when you enter the secure area of the site, the background of the address bar turns dark yellow or bright green. You'll also notice that http:// is replaced by https:// (The 's' stands for 'Secure').

What is Extended Validation SSL?
Extended Validation SSL Certificates give high-security Web browsers information to clearly identify a Web site’s organisational identity. For example, if you use Microsoft® Internet Explorer 7 and go to a web site secured with an SSL Certificate that meets the Extended Validation Standard, IE7 will cause the URL address bar to turn green. A display next to the green bar will toggle between the organisation name listed in the certificate and the Certificate Authority (Comodo, for example). Google Chrome, Firefox 3 and Opera 9.5 also supports Extended Validation SSL. Other browsers are expected to offer Extended Validation visibility in upcoming releases. Older browsers will display Extended Validation SSL Certificates with the same security symbols as existing SSL Certificates.

How do I know you are a real organization?
To generate an encrypted SSL transmission, a web server requires an SSL Certificate. Checking a website's certificate is good practice that helps you avoid spoof websites, sometimes called "phishing" sites. To check the certificate, click on the padlock. Your browser will show you the name of the owner of the certificate. This name should match the name of the website operator.

Our SSL certificates are issued by a leading certificate authority, Comodo CA. Comodo is Web Trust-compliant, meaning that their business practices and processes have been rigorously audited according to AICPA (American Institute of Certified Public Accountants) guidelines by an independent approved auditor (Ernst & Young).

Comodo High Assurance certificates enable a high level of encryption. They also confirm that a company is a legally accountable organization.

To receive a High Assurance SSL Certificate from Comodo, we had to demonstrate to them that we are an existing business, along with our control over the domain you are visiting. When you shop online, you deserve to be know who you are interacting with.

Questions about cabinets:

What colour are the cabinets you supply?
We manufacturer our cabinets in a coordinating colour or wood grain using a reference provided by the door manufacturers. You can choose to have cabinets made in any colour you wish from the available colour swatch.

What are your cabinets made from?
All our base unit carcases are manufactured using 18mm Egger mfc board with 18mm solid back panels and 2mm PVC front edges, all colour co-ordinated inside and out to match to the door range you select.

Are your cabinets rigid built?
All our carcases are of glue and dowel construction, a more precise technique often used by leading kitchen manufacturers in Europe. As a result, a much sturdier unit is achieved as there is no movement in the joints by screws working loose. Another advantage is that there are no visible fixings on the outside of the carcase resulting in a much better construction than the cam and dowel method, which is simply a flat-pack carcase built up.

A 50mm void to the rear of the cabinet will conceal all surface mounted cables and pipe-work and also any wall imperfections. There's also a 125mm top rail for added strength and support, especially for Granite worktops. Camar fully adjustable polypropylene legs are used to allow easy adjustment on uneven floors, all additional wirework such as Magic Corners and Pull-outs are factory fitted. Finally, we use only Blum soft closures on all doors & drawers.

Do you provide flat pack kitchens?
Sorry, we do not supply flat pack carcases at this time.

Do you supply hinges?
Yes, we provide the main components required to fit our units. We do not supply sundries like wood screws etc.

Do you deliver?
Yes we can, however, due to the size of our ready made cabinets, no payment is processed until our sales team have overlooked your order and finalised shipping charges with you in advance either via email or phone. This allows us to keep our kitchen prices as low as possible. You also have the added reassurance that your order has been checked for possible errors by our sales team.

How much is your delivery charge?
Orders over £500 are delivery free in the Midlands area. Under £500 are charged £40... Orders outside of the Midlands area are subject to negotiation.

Please allow up to 15 working days for delivery.

Questions about doors:

Are the doors you supply pre-drilled?
No, the doors are delivered direct from the distributor and are not pre drilled. Drilling doors for hinges is a straightforward task and is well within the ability of experienced fitters or competent do-it-yourself enthusiast.

Can you make doors any shape any size?
The doors we provide are manufactured in standard sizes we do not provide a made to measure door service.

Can I buy just the door?
Yes, we have a great selection of award winning doors for you to choose from.

What are your doors made from?
Doors are generally of timber, foil, vinyl or laminate construction. Please refer to the kitchen doors section for further information on construction types.

Questions about delivery:

Do you deliver overseas or to UK Islands?
We're happy to ship our products abroad. For overseas orders, please contact us for a delivery quotation.

Will you leave goods without a signature?
No, all deliveries are via national carriers and require a signature from an authorised recipient aged 18 or over.

Can you leave goods with my neighbour.
Our policy is to leave a card if customers are not present at the delivery address. Goods will not be left with neighbours.

Can you give a precise time for deliveries?
Precise delivery times can be given for kitchen cabinets only, as they are delivered by a specialist carrier. All other components are delivered via a national carrier on a standard 3-5 working day service. It is not possible to provide a specific time for delivery of these items.

Can you provide next day delivery service?
Yes, (stock items only) provided orders are placed with our distributor before noon we can deliver between 9.00 and 5.30 the next day.

Can you guarantee you'll deliver when you say?
We endeavour to deliver all orders within the specified time frame and 98% of all orders are delivered on time. Sometimes due to unforeseen circumstances carriers can fail to deliver goods on the nominated day. If this situation does occur we will notify you immediately we receive notification that delivery is likely to run late. Please note we do not advise you to arrange tradesmen to carry out work until you are in receipt of your goods and we will not be liable for costs incurred as a result of non delivery. Please see our terms and conditions of sale for further information.

Questions about returns and cancellations:

If I don't want to proceed with my cabinet order can I cancel it?
You may cancel your cabinet order if you notify us by telephone or fax within 24 hours and you will incur an administration cost of 20% or £25.00 whichever is the greatest. Please be aware if you wish to cancel your order after this period you will be invoiced for the full order value.

Can I return unwanted goods?
Goods (except cabinets) may be returned for a full refund, less the delivery costs, if done so in accordance with our returns procedure outlined in our Standard Terms and Conditions of Sale.

I don't want my goods can I refuse them on delivery?
It is not advisable to refuse goods on delivery. This does not constitute a cancellation of your order and contravenes the Terms and Conditions of Sales you have to agree to in order to purchase from our store. Refusing goods on delivery may result in goods being lost in transit as no authorised paperwork is in place for the safe return of unwanted items and we are not obliged to make a refund for an order refused in this manner.

Sales and customer service telephone times:

Our Contact Details:

Phone: 0121 602 3332
Fax:0121 602 2290
Email: sales@3dkitchens.net

3D Kitchen Catalogue | FAQ's