Frequently Asked Questions

2010 Kitchen Catalog | FAQ's

Here are some answers to the most commonly asked questions by visitors and customers of our store. Please do not hesitate to contact us on 0121 602 3332 if you have a question about a subject that is not covered below.

Questions about 3dkitchens.net:

Q: Where are you based and do you have a showroom?
A: Our Head Office and Showroom are located in Halesowen, West Midlands approximately five miles from Birmingham city center or J3 of the M5 motorway.

Q: Can I collect my order from you directly?
You are welcome to collect your order from our showroom, but you are advised to place your order by telephone first to bypass our standard delivery charges and to check for stock availability.

Q: How do I pay for my goods?
A: Payment can be made on-line with most credit and debit cards or by using Paypal. If however you don’t wish to use a card over the internet then we can take your order and payment over the phone on 0121 602 3332.

Q: How Secure is my payment?
A: All payments are processed using an encrypted system which is 100% secure. The security of the site is verified daily and we never keep records of your card details.

Questions about cabinets:

Q: What colour are the cabinets you supply?
A: We manufacturer our cabinets in a coordinating colour or wood grain using a reference provided by the door manufacturers. You can choose to have cabinets made in any colour you wish from the available colour swatch.

Q: What are your cabinets made from?
A: Our cabinets are manufactured using high quality 18mm coordinating Egger or Kronospan MFC board.

Q: Are your cabinets rigid built?
A: All of our cabinets are of rigid construction and delivered to you fully assembled with carcass support legs, drawer boxes and hinges plates factory fitted.

Q: Do you provide flat pack kitchens?
A: Sorry, we do not supply flat pack carcases at this time.

Q: Do you supply hinges?
A: Yes, we provide the main components required to fit our units. We do not supply sundries like wood screws etc.

Q: Can I buy cabinets only?
A: We can supply cabinets only subject to a minimum order value of £500.00 excl. VAT.

Questions about doors:

Q: Are the doors you supply pre-drilled?
A: No, the doors are delivered direct from the distributor and are not pre drilled. Drilling doors for hinges is a straightforward task and is well within the ability of experienced fitters or competent do-it-yourself enthusiast.

Q: Can you make doors any shape any size?
The doors we provide are manufactured in standard sizes we do not provide a made to measure door service.

Q: Can I buy just the door?
A: Yes, we have a great selection of award winning doors for you to choose from.

Q: What are your doors made from?
A: Doors are generally of timber, foil, vinyl or laminate construction. Please refer to the kitchen doors section for further information on construction types.

Questions about delivery:

Q: Do you deliver to UK Islands?
A: No, unfortunately we can only deliver to the UK mainland at present.

Q: Will you leave goods without a signature?
A: No, all deliveries are via national carriers and require a signature from an authorised recipient aged 18 or over.

Q: Can you leave goods with my neighbour.
A: Our policy is to leave a card if customers are not present at the delivery address. Goods will not be left with neighbours.

Q: Can you give a precise time for deliveries?
A: Precise delivery times can be given for kitchen cabinets only, as they are delivered by a specialist carrier. All other components are delivered via a national carrier on a standard 3-5 working day service. It is not possible to provide a specific time for delivery of these items.

Q: Can you provide next day delivery service?
A: Yes, (stock items only) provided orders are placed with our distributor before noon we can deliver between 9.00 and 5.30 the next day.

Q: Can you guarantee you'll deliver when you say?
A: We endeavour to deliver all orders within the specified time frame and 98% of all orders are delivered on time. Sometimes due to unforeseen circumstances carriers can fail to deliver goods on the nominated day. If this situation does occur we will notify you immediately we receive notification that delivery is likely to run late. Please note we do not advise you to arrange tradesmen to carry out work until you are in receipt of your goods and we will not be liable for costs incurred as a result of non delivery. Please see our terms and conditions of sale for further information.

Questions about returns and cancellations:

Q: If I don't want to proceed with my cabinet order can I cancel it?
A: You may cancel your cabinet order if you notify us by telephone or fax within 24 hours and you will incur an administration cost of 20% or £25.00 whichever is the greatest. Please be aware if you wish to cancel your order after this period you will be invoiced for the full order value.

Q: Can I return unwanted goods?
A: Goods (except cabinets) may be returned for a full refund, less the delivery costs, if done so in accordance with our returns procedure outlined in our Standard Terms and Conditions of Sale.

Q: I don't want my goods can I refuse them on delivery?
A: It is not advisable to refuse goods on delivery. This does not constitute a cancellation of your order and contravenes the Terms and Conditions of Sales you have to agree to in order to purchase from our store. Refusing goods on delivery may result in goods being lost in transit as no authorised paperwork is in place for the safe return of unwanted items and we are not obliged to make a refund for an order refused in this manner.

Sales and customer service telephone times:

Our Contact Details:

Phone: 0121 602 3332
Fax:0121 602 2290
Email: sales@3dkitchens.net

2010 Kitchen Catalog | FAQ's